Client Profile

Prior to implementing WebTMA in 2001, all American facilities maintenance departments were managed at the local level. This resulted in headquarters, located in Fort Worth, Texas, not being able to get a concise overall view of facilities maintenance operations. Almost all stations were using different maintenance software, which meant there was no support for the exchange of information between headquarters and field management. It was nearly impossible for headquarters to consolidate station information into useful and comparable system wide reports.

Training of American personnel was crucial in allowing maximum utilization of WebTMA. During this project phase, TMA staff trained American personnel directly and trained American personnel to act as trainers. This was an extremely effective way to roll-out the system in an expedient manner.

American had a wide scope of knowledgeable personnel, ranging from novice computer users to dedicated database administrators. TMA tailored the training tracks to address the appropriate needs of each group. TMA developed a series of training services that allowed American to implement the TMA solution in the most efficient and effective manner possible.

The implementation of TMA fulfilled the three primary objectives set forth by American: (1) eliminate the manual consolidation of station reports performed by headquarters personnel, (2) enable field management to more effectively manage their facilities maintenance operations, and (3) obtain standards to accurately forecast inventory and labor requirements at a station-by-station level.

Currently, American has a standard facilities maintenance system that has established designated equipment descriptions, inventory codes and unit numbers. WebTMA has allowed American to consolidate information from various cities, yet still permits each station to act independently of each other. The ability to generate trend analysis reports is now possible for multiple stations and headquarters.

In 2019, American entered into a contract for WebTMA to manage all the facilities maintenance operations including their airport facilities.