U.S. Department of Health and Human Services – Indian Health Service
In 2006, IHS selected TMA Systems for the implementation of the WebTMA solution. The solution was purchased to support Facility Operations and Clinical Engineering. The primary objectives defined by IHS for this project included:
- Reduce costs by providing consistency with a single solution
- Manage facility maintenance service requests
- Minimize maintenance costs by managing preventive maintenance procedures
- Meet Joint Commission and Regulatory Compliance standards
- Improve management of assets
- Increase resource productivity through the utilization of system tools, including mobile capabilities, key performance indicators, and configurable work bench
Prior to implementing TMA, IHS hospitals and facilities were managed at a local level. This resulted in headquarters, located in Rockville, Maryland, not being able to get a concise overall view of facilities maintenance and biomedical operations. The lack of data standards meant there was no support for the exchange of information between headquarters and field management. It was nearly impossible for headquarters to consolidate station information into useful and comparable system-wide reports.
The consolidation efforts began with TMA working with IHS staff in establishing global standards throughout their operation. This consisted of localized facility and biomedical managers from various IHS hospitals, the IHS headquarters implementation team, and TMA professional services staff meeting to review existing policies and procedures and data elements. Once standards were in place, TMA was tasked with creating data templates that would allow the importation of IHS data, currently residing at a local level, into a centralized database. TMA and IHS agreed that a phased approach towards implementation would be utilized to schedule and initialize IHS hospitals into the system.
Training of IHS personnel was crucial in allowing maximum utilization of the WebTMA solution. During this Project phase, TMA staff trained IHS staff in a manner that improved operational efficiency.
IHS had a wide scope of knowledgeable personnel, ranging from novice computer users to dedicated database administrators. TMA tailored the training tracks to address the appropriate needs of each group. TMA developed a series of training services, including customized agendas and documentation, which allowed IHS to implement the TMA solution in an efficient and effective manner.
The implementation of WebTMA allowed IHS to consolidate information from various locations, yet still permit each hospital to act independently of each other. The ability to generate trend analysis reports is now possible for multiple locations and headquarters.