A browser-based work request system that can be customized to meet your needs

The Advanced Service Request module allows you to customize your Service Request pages with different field layouts. These can be designed to gather the information you need most and styled with the look and feel to match the rest of your organization’s online presence. Most importantly, the browser-based work request system improves the quality of service to your customers through faster response times and better communications. Your work order software will be brought directly to end users — eliminating both administrative time for data entry and lost requests. Additionally, your customers can directly communicate their requests. This includes requests for repair work, materials, minor capital projects*, and services related to locks and keys*. From the time of submission until completion, the user can easily query WebTMA's database about the status of their requests, status of their work orders or applicable charges. In addition, on a proactive basis your staff can keep your customers fully informed during the entire process with automatic email updates and notices as work progresses. This data is available to an unlimited number of end-users, limited only by the reach of your network.

Features and Benefits

  • Decrease processing time by allowing customers to submit their own requests
  • Reduce calls to your work control center
  • Improve communications with your customers with regular feedback
  • Communicate facility news, emergency procedures and links to pertinent information
  • Gauge your performance with online customer surveys
  • Submit service requests wherever a Web browser is available
  • Confirm work requests automatically with customizable email messages
  • Have the ability to review real-time status of work requests and work orders
  • Update customers automatically by email when work has been accepted or denied
  • Search an online catalog of supplies and material inventory for needed items*
  • Create and submit material requests including delivery location*
  • Request minor capital projects, including funding information and scope of work*
  • Survey customers to monitor staff and contractor’s performance*
  • Control access to specific information by individual user or group
  • Use SSO for user authentication
  • Encrypt with SSL for secure data transfer
  • Utilize QR Codes to request service to specific locations
* Material requests, minor capital projects requests, and locks and keys requests require a license for the applicable module.