Use SMS Messaging for efficient communications
Utilize SMS messaging to notify technicians of their scheduled work or to notify customers of updates to the work status. This simple tool enhances the notification process, improving status response times and communications.
Maintenance planners can easily notify technicians via a text message that work orders have been assigned to them. This ultimately speeds up the response times allowing your customers to receive the highest level of service possible.
There are two solutions related to SMS messaging:
- Basic SMS notifications are built-in functionality in the main application at no cost
- Enhanced SMS notification service that offers a numeric short code directly to the customer’s phone without specifying the mobile service provider is offered as an Optional Module