Improve your organization’s quality of service and response time

WebTMA offers two browser-based Service Request offerings. These two modules allow your organization to enhance the submission, tracking, and disbursement of work requests, as well as improve your customer communications and response times. These intuitive self-service portals substantially improve your efficiency while providing greater control and visibility. The standard Service Request module provides a variety of pre-formatted request forms that can be used right out of the box or can be modified by adding or removing basic fields. The Advanced Service Request module provides you with the ability to have specialized layouts or more advanced capabilities for customizing the request form.

Using the Service Request module, your maintenance organization operates in the most efficient and professional manner possible. End users can request repairs and other work at any time, day or night. If requests are converted to work orders through an easy-to-use validation screen, the requester is notified of the status by email. During the entire process, your staff keeps customers fully informed with automatic email updates sent to requesters as work progresses, or customers can review the request/work order status online and in real-time.

Additionally, with the optional Auto Attendant module, you can bypass the manual request to work order conversion and scheduling process by having the module apply a set of defined rules to the request. If auto-convert rules are met, the request will be auto-converted to a work order and the work order will be auto-scheduled to a trade or technician. Both processes occur in the background on the server after the transaction has been saved.

Request Management modules that help users submit and process requests include: