Unified, customized support to help you make the most of your WebTMA solution
Client Success
A reliable long-term partnership truly begins after implementation, where supporting your team is just as important as determining which CMMS/EAM solution best fits your needs. This is why TMA Systems’ Client Success service offers flexible, premium support packages to meet your organization’s needs, irrespective of your industry.
Choose Your Tier
TMA Systems’ Client Success offering has something for every organization. Whether it’s managing equipment across a large chain of hospitals, military bases, or a local library; we have a solution that fits your business perfectly.
Gold
Every WebTMA user can, by default, avail the facilities under the Gold Tier of our Client Success offering. This means they get free and timely upgrades, technical support during business hours with additional emergency support, and access to training resources and TMA Systems’ community forums.
Platinum
The Platinum Tier was crafted for organizations needing support beyond the Gold Tier offering. This tier includes a dedicated test environment and a dedicated Client Success Manager (CSM) who understands your unique business cases and provides specialized support as needed.
Diamond
Designed for organizations that use WebTMA to manage a sprawling network of facilities and assets, the Diamond Tier offers the highest level of support that TMA Systems has to offer. It includes expanded annual training hours, more authorized support contacts, more frequent business reviews, and a monthly refresh option for your test environment.
Compare to find the right option for you
Each tier of our Client Success offering has been designed to fit the needs of any organizations’ varying goals. Compare them to identify the right choice for your organization.
Ready for a Demo?
Interested in taking this to the next level? Sign up for a free demo with a TMA Systems Account Executive. Enter your email below and we will reserve a time for you to test drive WebTMA, or call us at 1.800.862.1130!
Resources
SaaS and On-Premise Enterprise Asset Management
Choosing the right Enterprise Asset Management (EAM) platform can feel overwhelming—but it doesn’t have to.
Using data analytics to optimize predictive maintenance schedules
Maintenance has always played a crucial role in ensuring the reliability and efficiency of equipment and machinery. However traditional maintenance strategies, such as routine maintenance or reactive maintenance can be costly and inefficient.