Standard Service Request
Our Valuable Features
WebTMA’s standard Service Request module allows your maintenance teams to operate with full efficiency and professionalism.
Simplified Request Forms
A variety of pre-formatted request forms are available out-of-the-box and can be configured to include or eliminate relevant basic fields.
Request Status Updates
Automatic status updates are provided regularly to the customer over email from the time of submission right up until completion. If further information is required, customers can query WebTMA’s database for more specific information.
Location Agnostic
Online requests for all manner of services* can be submitted from any location that has access to the internet or enterprise intranet.
Data Security
SSO support guarantees secure user authentication while SSL ensures that data transfers remain encrypted and restricted to individual users or groups.
Specialized Requests
A wide range of specialized requests can be made and processed, including the automation of requests** and the utilization of QR codes for service requests to specific locations.
*Certain requests such as those for materials, minor capital projects, events, and locks & keys will require the specific licenses for the applicable module
**License for Auto Attendant module is required
Simplified Request Forms
A variety of pre-formatted request forms are available out-of-the-box and can be configured to include or eliminate relevant basic fields.
Request Status Updates
Automatic status updates are provided regularly to the customer over email from the time of submission right up until completion. If further information is required, customers can query WebTMA’s database for more specific information.
Location Agnostic
Online requests for all manner of services* can be submitted from any location that has access to the internet or enterprise intranet.
Data Security
SSO support guarantees secure user authentication while SSL ensures that data transfers remain encrypted and restricted to individual users or groups.
Specialized Requests
A wide range of specialized requests can be made and processed, including the automation of requests** and the utilization of QR codes for service requests to specific locations.
*Certain requests such as those for materials, minor capital projects, events, and locks & keys will require the specific licenses for the applicable module
**License for Auto Attendant module is required
Improved Communication
Ensure better communication with your client via location and device-agnostic access and automated update management.
Greater Visibility
Gain real-time reviews on the status of work requests and work orders with ease.
Better Customer Experience
Decrease processing times and calls to your work center by allowing clients to submit their own requests and gauge your performance with online customer surveys.
Industries we serve
Corporate
Ushering enterprise-wide digital transformation with robust, configurable asset management systems.
Healthcare
Providing cutting-edge CMMS healthcare software to maintain healthcare facilities to exceed shifting regulatory needs and consumer demands.
Manufacturing
Ensuring optimized operations and performance-centric asset and facilities health for global manufacturers.
Public Sector
Providing technologically advanced software solutions for local, state, and federal government asset tracking activities.
Education
Enhancing education facilities management across institutions, be it K-12, technical school, or a college or university
Hospitality
Elevate guest satisfaction by implementing top-tier maintenance protocols, optimizing facility condition management, and implementing asset tracking solutions tailored to the needs of hotels, restaurants, resorts, and various hospitality establishments.
Energy & Infrastructure
Maximize the efficiency and reliability of your power plants and energy production assets with our comprehensive oil and gas maintenance software
Warehousing, Distribution & Logistics
Maximizing operational efficiency in logistics, warehousing, and distribution centers, all while maintaining cost control and ensuring customer satisfaction
Pharma & Life Sciences
Guarantee compliance with stringent medical regulations and guidelines through innovative CMMS solutions that offer comprehensive reporting, controlled management, and effective risk mitigation
Ready for a Demo?
Interested in taking this to the next level? Sign up for a free demo with a TMA Systems Account Executive. Enter your email below and we will reserve a time for you to test drive WebTMA.
