Cameron University, Lawton, Oklahoma

About the client

Cameron University is a public university based in Lawton, Oklahoma. Offering more than 50 degree programs (UG, PG, and PhD) across multiple educational fields, the campus encompasses approximately one square mile that comprises 132 buildings, 60 university vehicles, and up to 2,000 assets in total.

Challenges

The client needed to quickly process maintenance requests and ensure a timely resolution for any disruptions, regardless of where they occurred on campus. The sheer volume of maintenance requests received on such a busy campus space warranted such an assessment.

Solution

The university used the WebTMA solution to manage almost 2,000 assets across its entire campus. This is inclusive of buildings, equipment, vehicles, and various other university assets both physical and digital. Due to the nature of these assets being spread out across the campus, WebTMA allowed maintenance teams to easily handle requests that were filed by the campus community. These requests were then put into the hands of technicians in a matter of minutes, leading to a swift response.

The university utilized a software-as-a-service model for WebTMA,which allowed it to scale and manage its resources as its needs grew or evolved. This was particularly important as more and more assets were integrated into WebTMA. TMA Systems’ support teams also ensured that the solution was regularly updated in the background. This allowed the campus maintenance teams to always come in and use the systems without having to worry about any shortfalls.

Additionally, WebTMA’s optional and customizable modules also helped the university conduct its maintenance processes in new ways. For example, the university already had fuel reporting software for its on-site gas facilities. To easily import that data into WebTMA’s database, the company developed a customized import tool that automated the entire process every month. This saved university teams’ time and effort that would have gone into manually entering all those data transactions.

Benefits

The WebTMA’s solution allowed Cameron University to handle up to 6,000 service repair work orders in a month, with preventive maintenance work orders accounting for about 2,500 of that number. This addressed the immediate issue the university was facing concerning the timely management of several work orders. In addition to this, WebTMA’s various modules expanded the solution’s apabilities to deal with the university’s unique requirements, further ensuring a more comprehensive maintenance program.

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Timely Work Request Management

WebTMA allowed campus maintenance teams to quickly handle a wide range of work order requests in the shortest amount of time possible. With comprehensive data insights and easy accessibility at the push of a button, all regular and preventive maintenance processes were handled effectively to ensure minimal downtime.

Regular System Updates

TMA Systems’ commitment to an innovation-first approach ensured that WebTMA and its other solutions were regularly updated to provide the latest solutions to maintenance management problems.

Tailor-made Modular Support

Specialized modules that cater to unique use cases further enhanced the maintenance management process for campus teams. These include modules to handle key records, life safety management for the engineering department, data import for other systems, and many more vital tasks.

Unmatched Support Services

TMA Systems’ customer support services are second to none in providing the help needed by the university for an enhanced experience with WebTMA. With responses and resolutions being provided at a quick pace, our support teams foster an ecosystem of trust that the university can always rely on.

"In this day and age, we’re constantly being forced to do more with less. And the WebTMA software enables us to manage and handle a greater number of work requests and problems within our organization with fewer people. We just simply could not do our job without the software to assist us in managing our work.

- Roger Long, Transportation Foreman & WebTMA System Administrator, Cameron University "