About the client
Located in Texas, Denton County has been rapidly expanding with a diverse community and a population nearing a million. The region encompasses six cities, covering an area of 953 square miles, and is among the top five fastest-growing counties in the nation.
Challenges
The county faced multifaceted challenges because of its exponential growth. With the rapid expansion, managing the increasing complexity of work orders, preventive maintenance, and diverse facilities became a key concern. The need for a unified platform to streamline these operations and address the specific departments' unique requirements became increasingly evident.
Additionally, maintaining data integrity while integrating the county's internal website with the facilities management system required significant effort. To facilitate smooth facility and asset maintenance processes, it required a solution that could eliminate manual errors and ensure a consistent flow of accurate information.
Solution
Recognizing the need for effective facilities management, the county adopted the WebTMA Enterprise Asset Management (EAM) solution. This asset and facility management platform by TMA Systems catered to an array of needs, supporting trades like HVAC, carpentry, plumbing, electrical, fire alarms, and general maintenance. The implementation of WebTMA’s dashboard feature offered a new level of transparency and real-time insights, allowing the facilities management team to make data-driven decisions promptly while decreasing costs and improving efficiencies.
Moreover, the county utilized the platform for specific departments, including landscaping, the warehouse, city assets and inventory, and Point of Sale (POS) systems. The creation of customized splash pages for various departments enhanced the user experience, simplifying work order submissions and ensuring that requests were efficiently routed.
The TMA Systems Professional Services team also collaborated closely with the county to overcome challenges related to preventive maintenance. Through this partnership, the team addressed issues affecting preventive maintenance schedules and resolved underlying concerns, resulting in improved equipment reliability and operational efficiency.
Benefits
The successful implementation of WebTMA by the county exemplified how modern facilities management software can revolutionize operations in a rapidly growing region. Leveraging our advanced tools, they could better manage trades, departments, and complex tasks. This not only empowered their facilities management team to maintain its expanding facilities effectively but also served as a model for others facing similar challenges.
Improved visibility
Embracing the dashboard feature of WebTMA, the county’s facilities management team gained real-time insights into key performance indicators. This enhanced visibility empowered them to monitor work orders, track progress, and allocate resources efficiently. The availability of real-time data and intuitive visualizations also enabled them to make informed decisions promptly.
Enhanced user experience
Customized splash pages created for different departments, simplified the work order submission process. These entry points made it easier for employees to submit requests, ensuring they were routed to the appropriate department for swift action.
Data accuracy and integration
The integration between the internal website and WebTMA improved data accuracy and streamlined the purchasing process. This eliminated manual data entry errors and enhanced overall workflow efficiency.
Efficient preventive maintenance
Overcoming the initial challenges, the facilities management team successfully resolved preventive maintenance issues. The team regained control over their preventive maintenance schedules, resulting in improved equipment reliability and minimized downtime.
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