Jackson State University, Mississippi

About the client

Jackson State University is considered as one of the largest Historically Black Colleges and Universities (HBCU) in the US, designating it as a crucial pillar in the African American community's pursuit of education. Situated in Jackson, the capital city of Mississippi, the university features modern facilities, academic buildings, student housing, and recreational areas.

Challenges

The campus needed a comprehensive preventive maintenance solution that provided a wide range of capabilities on a single platform. This included reporting, work order generation, capital planning, and several other key features.

Additionally, accessibility was an important facet to be considered as well. The maintenance teams required the solution to be easy to use without sacrificing functionality and the ability to generate core insights.

Solution

Jackson State University had already been using TMA Systems’ solutions for the past 20 years. A then-recent comparison of TMA Systems’ services with a competitor's offering reassured the university that TMA Systems’ WebTMA software was the most complete solution available in the market.

WebTMA provided the university with all the necessary tools to conduct inspections, manage work orders, and maintain assets efficiently. It also provided a range of scalable modules that allowed the institution to expand its maintenance plans in new and innovative ways. The customizable nature of the WebTMA platform ensured that its various modules could be easily integrated as per the need in order to meet the new requirements of the campus.

Most importantly, TMA Systems offered extensive support service to ensure optimum use of WebTMA. It trained the university's administrative staff to get a firm grasp on the platform's functionalities quickly and easily. TMA Systems’ customer service was always there to provide immediate support in the event of any incident or query. The staff members were very appreciative of the training and support they received, citing it as a vital part of the overall WebTMA experience.

‍Benefits

The latest version of the WebTMA solution helped Jackson State University effectively maintain all its various campus facilities via one consolidated platform. With easy-to-use interfaces and dashboards and various other controls, the campus maintenance team faced little to no issue in integrating WebTMA into its preventive maintenance practice. This, in turn, improved the campus’ overall maintenance management capabilities significantly.

Efficient Budget Management

WebTMA's end-to-end reporting capabilities ensured that the university could reduce costs and accurately budget for the future based on expenditure for all its assets.

Consolidated Maintenance Tools

WebTMA's diverse selection of modules was available to the client based on its specific requirements. This ensured that whatever capabilities were needed for the university's maintenance management tasks were at their disposal via a single platform..

Ease of Access

The integration between the internal website and WebTMA improved data accuracy and streamlined the purchasing process. This eliminated manual data entry errors and enhanced overall workflow efficiency.

Efficient preventive maintenance

Easy-to-use interfaces and tools, paired with hands-on customer service helped the university's teams to use the Web TMA software optimally for the whole gamut of operations.

"When we compared every module of WebTMA that we had with a competitor's software, we stuck with TMA Systems because it provided a better experience and was easier to use than the competitor’s solution.

- Soujanya Vadlani, Operations Staff Assistant, Jackson State University"