Jefferson Health & Thomas Jefferson University, Philadelphia

About the client

Jefferson Health and Thomas Jefferson University are closely affiliated institutions based in Philadelphia, Pennsylvania. With a shared commitment to healthcare, education, and research, the group comprises a total of 14 hospitals, 2 universities, and more than 20,000 assets. The sheer expanse of Jefferson Health and Thomas Jefferson University makes managing its facilities a challenge, to say the least.

Challenges

With two major campus spaces that utilize an urban and rural infrastructure respectively, the university administration needed a way to standardize its maintenance processes against the different reporting structures of each campus.

Additionally, the administrative team of the healthcare and academic organization needed a way to measure timely maintenance activities and compliance with its corrective work orders. This was needed to ensure that the administrative staff was able to appropriately service its own facilities as well as support the customers who used them.

Solution

Having worked with TMA Systems for almost 10 years, the university administration was already currently using the latest version of the WebTMA CMMS/EAM solution for its operational needs. Over the course of this period, the university was able to use the platform to effectively standardize a variety of maintenance tasks, checklists, and other inspection protocols to meet the unique needs of each of its campuses.

One of the main approaches for the university was condition-based preventive maintenance. It is a process that requires in-depth reporting to ensure success. In this regard, WebTMA’s intuitive dashboards, analytical capabilities, and easy accessibility allowed the institution’s technicians to get detailed information on assets. This provided a clear picture of whether what was being done was too much or too little to optimize asset maintenance effectively. Besides, the client’s objective was also to engage the least fraction of the workforce in the process.

Finally, TMA System’s customer service and support have provided the client with a sense of security and confidence in its overall campus maintenance processes. In the event of any issue or query, TMA Systems’ teams provide swift responses to the client’s requests and take suggestions into consideration for future updates.

‍Benefits

With the annual work order count exceeding 160,000, the client was able to fulfill its demands efficiently and achieve enterprise-grade operations with the help of the WebTMA solution. In the last seven years, the university implemented six new facilities and used WebTMA to integrate and drive the highest standard of work in the operations and maintenance fields for those facilities. In the future, the university is even planning to expand WebTMA’s footprint into other areas such as capital planning, and further enhance other aspects of their university management processes.
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Comprehensive Reporting

WebTMA’s comprehensive reporting capabilities paired with its easy-to-understand dashboards allowed technicians to understand key asset information to execute the university’s preventive maintenance targets better.

Reduced Downtime

With a long list of asset history and other crucial information to pull from, WebTMA ensures that the number of downtime is significantly reduced and repairs are done proactively and preemptively rather than reactively.

Standardized Maintenance Formats

WebTMA’s customizable dashboards and checklists have allowed the client’s admin team to integrate maintenance activities into a single, standardized, streamlined process while still retaining the unique reporting structures for each campus.

Specialized Integrations

WebTMA’s unique set of APIs and interfaces includes specialized integrations for medical facility software, ensuring that the platform synced perfectly with the university’s infrastructure.

Seamless Scalability

With biweekly releases for new features, enhancements, and updates, the university is able to improve efficiency and facilitate its technicians with the required tools in a timely manner.

"Our experience with TMA has always been a great partnership. We’ve always had a lot of collaboration, always had someone from their team willing to help, willing to improve the product. And what we’ve seen in recent years with the advancement in their technology and service is bar none to any other solution we’ve looked at.

- Joseph Scarneo, Facilities System Manager, Jefferson Health & Thomas Jefferson University"